Down Goes HSBC - ATM & Online Banking Systems Fail

Posted by John B. Frank Tuesday, June 2, 2009

HSBC has launched an investigation after systems failed at the weekend leaving customers unable to withdraw cash from ATMs. Online banking was also down.

"HSBC would like to apologize to those customers that were affected by issues relating to its ATM network over the weekend. A full investigation is currently underway to establish the main cause of the problem," said HSBC.

One reader said when he tried to withdraw money from a Lloyds ATM he was greeted with the message "Unable to perform this function, please contact your card holder."

When he contacted NatWest he was told he had exceeded his daily card limit. Fearing he had been defrauded he tried unsuccessfully to go online. He telephoned HSBC and was told all HSBC UK customers were unable to access their funds electronically and that it was working to fix the problem.

HSBC said the investigation could take several weeks.

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HSBC, atm failure, online bank failure

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